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a collection of things from across the internets

3 Types of Call Center Reporting and Which Is Right for You

Managing a call center well requires a lot of careful decision-making and even more data to back it up. At the same time, though, it can be extremely difficult to know which KPIs and metrics matter the most to your specific business. There are three types of call center reports […] The post 3 Read more about 3 Types of Call Center Reporting and Which Is Right for You[…]

Special Series: Tech at Work

If you’re a senior leader, managing technology has never been more challenging. You face hard decisions about how to incorporate technology into your organization. But how do you cut through the noise to understand what a tool—especially a brand-new technology like generative AI—could mean for your organization or your team? HBR IdeaCast has a Read more about Special Series: Tech at Work[…]